Assume the Mary Kay Sale
One of our favorite sources of material in Mary Kay is retired national Anita Garrett-Roe (who now goes by Anita Mallory, her maiden name). She was the top sales director in the world for the 2013-2014 seminar year.
Her material has been recycled in Mary Kay for years, and there are plenty of gems in it for us to highlight. In this one, she recommends doing the “assumptive close,” which means you pretend a potential recruit has said YES, when she has not. The answer of “yes” is assumed when the recruiter asks her where the started kit should be delivered.
I do not have a particular script. The main and most important thing to do is to find out what she wants… “what would you do if you could make an extra $500 to $1000 a month?” If she will tell you that, you talk about that from time to time in the interview. Thus, you are selling her the thing she already wants, and Mary Kay is the vehicle to help her get it.
When you are at the end of the interview, I prefer using the assumptive close (assume she is going to do it) and I say something like, “Well we have covered everything, so now let’s get you a starter kit. Let’s see…I have some things to ask you while we fill out this agreement form…”
Then, after she helps me fill it out (yes, a lot of the times I will start filling it out for her and then just turn the page around and say,”Here, you can do it faster.”) When she gets down to the signature line, I say, “OK, we need your John Henry here.”
I like choice questions like, “Where do you want this delivered, to your home or work?” If she says either home or work, it means she is saying YES.
Or, “Do you want it in English or Spanish?” (if appropriate) Or, “Do you want it delivered to my house or your house?”
Either answer means YES. If she says yes, I ask for the money….”Do you want to pay for this with cash or a check, or would a credit card be better?”
I NEVER, EVER, EVER say: Is there any reason why you don’t want to be a Mary Kay Consultant..(YES! FEAR!!!!!) I NEVER, EVER, EVER say: On a 1-10 scale where are you? (How do you plan to close her if she says 8?????????)
I much prefer the choice closes and the assumptive closes because they get better results!
I know you can get those final recruits in this month if you will get in front of enough people and use these closes!!
If this technique feels dirty to you, it’s because IT IS. Some will downplay a technique like this, saying that many sales people do things like this to sell their wares. In the context of Mary Kay, there is manipulation at so many points. This is just one of many manipulations, and the sheer volume of the lies used throughout the recruiting process and the entire “career” with MK, that it all seems dirtier.
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THIS^^^^^! We always hear from those in the Pinkfog that “nobody held a gun to your head”. But this script clearly shows that nobody provided solid business information either. No mention of the amount of product that must be ordered regularly in order to be considered an active consultant. No mention of sudden packaging changes that make your entire inventory obsolete. The list goes on and on- MK is all about recruiting and encouraging inventory orders while hiding any information that would allow for an informed decision.
“I need your John Henry here” – LOL!
I’m picturing the poor consultant dying with a hammer in her hand . . .
A rookie mistake like confusing John Henry with John Hancock is pretty revealing, if you ask me. When you’re good at running a con, who cares about niggling details like who signed the Declaration of Independence and how much inventory the mark is signing up to buy?
She’s one of the worst NSDs. I heard from her Directors that’s she’s definitely not in the trenches with her Area and isn’t respected at all. Not surprised if that maiden name is being used because it’s another divorce courtesy of MK.
“you pretend a potential recruit has said YES, when she has not” … something well-known to sexual harassers. Just assume she wants to have sex with you and don’t bother to ask.
“If she really understood me, she wouldn’t reject me.”
Or, to put it another way:
” ‘No’ just means ‘I need more information.’ “
The first thing I notice in that photo is that the smile is plastered on, like she had a ton of plastic surgery or is just plain miserable. You can see her eyes are crying, “Help! My face is stuck.”
On a second note, apparently even when teetering high, at the sharp point of the pyramid, Mary Kay women do not shy from the exclamation points, strings of question marks and capital letters.
“If she will tell you that, you talk about that from time to time in the interview. Thus, you are selling her the thing she already wants, and Mary Kay is the vehicle to help her get it.” —
“Interview” and “selling”. Busted right there for opportunity selling.
“Is there any reason you don’t want to be a Mary Kay consultant? (YES! FEAR!!!)”
Soooooo the ONLY reason someone wouldn’t want to become a Kaybot is because of “fear”. How about…it just doesn’t sound appealing and I don’t want to and I don’t appreciate being pressured and manipulated and my answer not being respected. And stop filling out that registration form for me, that’s creepy.
“Do you want it delivered to my house or your house?”
STOP IT. OMG