The Market for Mary Kay
At Pink Truth, we know that 99% of all participants in multi-level marketing lose money. Nonetheless, recruiters for Mary Kay and other MLMs tell recruits that they can make money just selling the product! They will tell you this while knowing that they have lost money, with hundreds or thousands of dollars of inventory sitting in their basements or garages.
But the story sounds good! Buy a product for $1 and sell it for $2! You have doubled your money!
Here’s the dirty truth: Sales of multi-level marketing products to actual customers are very low. This is primarily because the products are overpriced in order to pay many levels of commissions. While Mary Kay’s products might work just fine, they are comparable in quality to brands found at Walgreen’s or Target, and they generally cost more than those brands.
How do I know that relatively little of the products purchased by Mary Kay consultants are ever sold to real customers? First, I have my own personal experience. I was an active Mary Kay consultant for about 18 months, working very diligently to develop a customer base. My goal was to hold 3 to 4 skin care classes a week, and I worked the way I was instructed…. daily calling of leads, warm chatting, trying to book follow-up appointments, etc… but found it was incredibly difficult to book those classes and then ensure that the classes were held.
After that, I spent another year or two trying to unload the inventory I had. I found that the claims about women spending $100 or $150 on average at a class were lies. I found that the claims about the amount women will spend each year on reorders were lies. The products were difficult to move, and I was constantly discounting, giving hostess gifts, and offering other incentives to get people to buy.
I was consistently the top seller in our unit, yet I could never achieve the sales I was told were “average” before I signed up and bought my inventory package. I watched my recruits and fellow unit members, and found that they weren’t having success with moving much product either.
We also have the stories of thousands of consultants who have visited this site and discussed their experiences. These stories make it clear that selling Mary Kay products is very difficult, and almost impossible to do consistently. The vast majority of women who are on the Court of Sales at Seminar (ordering $40,000 retail value / $20,000 wholesale value of products per year) do NOT sell all of those products. Much of it goes unsold as stockpiles of inventory in consultants’ homes grow.
But maybe we’re all just lazy losers and that’s why we’re a part of Pink Truth? Maybe everyone else is sooooooo successful and that’s why they’re not lending their stories to us? No, I’ve ruled that out as a possibility. Each week we have a few Mary Kay consultants who visit Pink Truth to bash us and tell us how much money they’re making selling the products. But any time we ask for proof of their income claims, they inevitably run away, screaming how mean we are.
When it comes time to put the money where the mouth is, consultants and directors claiming to retail lots of Mary Kay products won’t provide proof of those alleged sales. (And of course, Mary Kay doesn’t track retail sales…. likely because they know how pitiful the actual sales are, and they don’t want to have any hard evidence in their hands that might suggest MK is a pyramid scheme.)
Look no further than information freely available on the internet to see that women are desperate to unload their Mary Kay products at any price. If Mary Kay products were so easy to sell, people wouldn’t be offering them at a deep discount (and in large quantities) on sites like:
- eBay – More than 70,000 listings when this article was written, with plenty of the listings for groups of products
- Amazon – More than 1,000 listings in the beauty category when this article was written
- Etsy – Over 1,000 listings that include plenty of MK products
- Websites like pinkchoices.com selling heavily discounted MK products
In addition, social media sites like Facebook, Instagram and Twitter are overrun with Mary Kay consultants peddling their products. Tiktok sort of has a ban against selling MLM products on the platform, but plenty of people get around it. Thankfully, there are lots of women like this who speak out against MLMs like Mary Kay, so I think TikTok might be better for fighting this scam.
On social media, almost all are offering some sort of incentive or discount to attract customers (with little success, of course) and there are plenty of stories and pleas for help on these sites from frustrated consultants who can’t find customers or sell the products. (“We’re going for a big goal this month and just need to sell ___ more products!”) This is in addition to the “lifestyle” posts which suggest that MK is the reason behind certain material goods or opportunities.
Is there a market for Mary Kay products? Yes. There are consultants and sales directors who sell the products. But the vast majority cannot sell enough products to turn a profit (much less support themselves), and women are left with inventory they can’t sell and debt they can’t pay off. This, my friends, is the reality of multi-level marketing.
Well stated. This line says so much:
“When it comes time to put the money where the mouth is, consultants and directors claiming to retail lots of Mary Kay products won’t provide proof of those alleged sales.”
A forensic deep dive on any MK downline will likely reveal significant aggregate losses. I believe the following statement captures the MK business model perfectly. I challenge a Mary Kay salesperson to demonstrate otherwise:
“Mary Kay corporation is in the business of tricking their volunteer sales force into believing they are business owners, so that they will order MK’s overpriced products in quantities much too large to use or sell, and then asking these same volunteer sales folks to recruit others to do the same.”
In other words, the individuals in Mary Kay’s sales force are the target customer of Mary Kay Corp.
Take a look at the MK compensation plan. All of the corporate incentives are for ordering and for recruiting. There is no corporate incentive for actually selling the product to outside customers. MK’s most seasoned sales folks know the real money is made from that large inventory purchase made by new recruits. The tiny sliver of participants actually turning a meaningful profit in Mary Kay are not doing so through retail sales. They are literally profiting off the cumulative losses in their own downline.
Such success, rare as it is, is nothing to be proud of.
Hi Ester,
– Can I interest you in being my retail sales competitor in Mary Kay?
– Did you know that the only way to advance up the ladder is by recruiting customers?
– It’s possible and recommended that your good customers join and always get 50% off.
– No, you cannot traditionally advertise your store.
– No, you aren’t required to resell everything you order.
– There are absolutely no protected territories.
– We allow endless-chain recruiting to infinity.
– I make a commission on your purchase today.
Okay Ester, how much “inventory” would you like to order today? May I suggest the $3600 option?
************************
Sounds like a pretty stupid system for retailing products, doesn’t it?
“I was constantly discounting, giving hostess gifts, and offering other incentives to get people to buy.”
Consultants are taught to do this beginning with their Debut Party. This, of course, trains potential customers and hostesses to always expect discounts, freebies, free shipping, no-tax days, etc. It’s a “spending death-spiral.”
On another note…
As a mature woman with money to spend, I’m constantly looking for the latest and greatest in anti-aging. I’m amazed (well, maybe not) at how few IBCs focus on MK’s anti-aging skincare. Instead, it’s always Satin Hands, Mint Foot Cream, Eye Patches and Charcoal Masks.
My assumptions for this:
-Consultants don’t receive training in skincare in general.
-They are not trained well about ALL Mary Kay products.
-Many IBCs are young and not personally interested in anti-aging products.
-Some skincare items (e.g., Clinical Solutions) are so “scientific” that IBCs can’t explain them or even pronounce their ingredients.
-The advanced products are also the most expensive and the hardest to sell.
Consultants, therefore, focus on selling makeup and lesser-priced, gimmicky products. Lately, it’s been “Mommy and Me” parties selling basic cleanser to mom and her 10-year old daughter.
The consultants are the real customers, not women like myself. And that’s why I do my own research and spend my money elsewhere.
Sorry, Mary Kay, but it’s difficult to take you or your “sales force” seriously.
For a while you could order MK on Walmart.com . Consultants were having a cow about it!! lol
I’m finally in termination status. Before this, my director was trying to get me to order to maintain my 2 lone downlines. These were all that remained of my unit from when I was a director. Why in the world would I want to maintain 2 members that may or may not give me a commission of @$18 at the cost of my spending @$300 for that said commission??? It’s ridiculous. Director responds that I should just go and sell some products. As if that is easy to do. People on average purchase under $50. That means I’d have to pester 6 or more friends to pity purchase. Not appealing at all. Also, I found out that if I go t-status, my people don’t move up to my director. The possible commissions go to mk directly. Most directors help their downloads recruit, they train 2nd lines and spend a lot of time on the phone explaining how things work and giving support and ideas etc. Then to find out that your first line gets out and you don’t even get to benefit from their people moving up to you??? Another reason to get out of Mary Kay.
I never was a MK consultant, but I have been been a part of 2 other different direct sales companies. First, there was Perfectly Posh. Then just over a year ago I tried ColorStreet. With Posh I learned the lesson that direct sales are not all they’re cracked up to be. Consultants make it look easy, but it’s not. Your friends are not your customers. Which sucked, because I always tried to be supportive by purchasing some things when they were hosting a part and/or selling. I went in to ColorStreet with a different mindset. I love the product and I just wanted to do a fun little side hustle. Another fail. I could not get people interested in the nail strips to save my life. Oh, but they would jump all over the FB group games in order to receive something for free. So annoying. And I was not going to spend a bunch of money on inventory I may or may not end up selling. And I also didn’t want to push people in order to make sales.
All of these consultants/directors try to sell you on the idea of “living a life of luxury by running your own business and working your own hours, making easy money, etc!” Well guess what? The joke is on YOU because YOU are the consumer!